Buyers have different needs and expectations at each stage of the customer journey. But in the final decision phase, personalization can be especially effective. Sixty percent of consumers report that they will become repeat buyers after a personalized purchasing experience. So how can you connect with them in a way that feels personal and unique? By using direct mail marketing programs.
On the road to the sale
The decision phase is where buyers are finally ready to click the purchase button. But you still need to guide them through the remaining steps to ensure a smooth and seamless process, including convenient checkout, clear product information and secure payment gateways.
>> Related: Get More Conversions with an Omnichannel Customer Journey <<
At this stage, it is crucial for businesses to provide content that’s reassuring: prompt responses to buyer inquiries, order tracking, and hassle-free returns all impact customer satisfaction.
Securing buy-in
Your buyers are at the culmination of their journey. Strategies to reach them at the decision phase include:
- Product demonstrations
- Tutorials
- Short how-to or behind-the-scenes videos
- Product FAQs
Your marketing efforts will now ideally showcase the product in action, highlight features, and address any potential concerns or questions. Product demonstrations are an effective way to give prospective customers a visual representation of real-world use cases. For example, how to style a particular piece of apparel, or tips for blending new and antique furniture for a cohesive look.
Offering personalized recommendations or special offers at this stage can be a powerful way to motivate shoppers to not only purchase, but to add complementary items to their carts. This is where direct mail marketing programs are especially effective.
Stay in touch after a purchase
After all this hard work, you’ve successfully converted a prospect to a customer! But hold up, you’re not done yet.
The sale may be complete, but the buyer journey continues. To build customer loyalty, you need to maintain a strong connection, continue providing value by using direct mail retargeting, and more.
For more on a creating a successful buyer journey, download our Buyer Journey Playbook: Staying Connected at Every Stage with Direct Mail Marketing Solutions >
