Leveraging Direct Mail Retargeting for Visitors and New Movers
Like most avid travelers, I’m always on the lookout for information about new destinations and events — not only for future trips, but in my local area as well.
I’m also lucky that my profession as a travel industry marketing specialist intersects with my personal interests. So, I’m always thinking about innovative new direct mail retargeting strategies for my company’s clients to reach people like me.
Reaching potential event attendees can be tough for businesses. The geographic dispersion of visitors, coupled with the competition for attention and the saturation of digital advertising channels, presents obstacles to effective marketing efforts.
If your DMO isn’t utilizing direct mail retargeting to enhance your digital marketing efforts, you’re missing out on the power of this increasingly popular tool to drive engagement and conversions.
What exactly is direct mail retargeting?
Direct mail retargeting involves sending personalized mail to individuals who have interacted with a brand online but haven’t converted. Unlike traditional direct mail, it targets specific individuals and is tailored to re-engage potential customers effectively.
For example, picture the event calendar on your destination organization’s website. Your site’s most visited pages may still see visitors who don’t sign up for newsletters or request more information. This highlights an opportunity to enhance engagement strategies, such as incorporating sign-up prompts or offering incentives to drive conversions.
Now, imagine capturing the attention of those leads with a well-designed, targeted postcard that hits their mailbox within days of their visit to your site. And the creative possibilities are limitless — from insider details on events of interest to upselling recipients on VIP access.
Digital and direct mail: A potent combination for destination event marketing
Inter-city events play a crucial role in the travel industry, bringing together attendees from different locations to participate in everything from business conferences and trade shows to consumer events like music festivals, food events and holiday happenings.
These events present a unique opportunity for local businesses to showcase their products or services to a diverse audience of travelers. Yet the far-flung nature of the audience, paired with saturation of digital advertising channels, presents obstacles to effective marketing efforts.
This is where direct mail retargeting shines. By leveraging the physical benefits of direct mail, destinations can cut through the digital noise and capture attention in a tangible and memorable way.
Direct mail retargeting offers several key benefits, including:
Physical tangibility. Unlike digital ads that can be easily ignored or overlooked, direct mail has a tangible presence that commands attention and leaves a lasting impression.
Direct mail also promotes fast response. DMA research found that 62% of consumers reported taking action after reading a direct mail piece.
Novelty in a digital world. In a digital age, receiving personalized mail is a refreshing surprise, making recipients more open to the message.
In fact, direct mail statistics show that 71% of consumers feel that direct mail is more personal than online digital communication.
Standing out in the mailbox. With many businesses focusing primarily on digital marketing, the postal mailbox has become a less crowded space for brands to stand out and capture the attention of their target audience.
And that attention is clearly paying off. Only 44% of people can recall a brand immediately after seeing a digital ad, compared to 75% of people who receive direct mail.
Personalization capabilities. A key advantage of direct mail retargeting is its ability to deliver highly personalized and targeted messaging to recipients.
By using data from online interactions, travel organizations can personalize mailers based on travelers’ interests and behaviors, boosting engagement and conversion rates.
Applications for direct mail retargeting
Thinking creatively is the key to attention-getting retargeting campaigns. DMOs can use personalized mailers with vibrant images to promote local festivals and events. Including a calendar and event details encourages recipients to keep the mailer as a seasonal resource. Direct mail can create visually appealing mini-guides or travel brochures, featuring maps and insider tips that captivate travelers.
Pro tip: Don’t overlook the locals
Clearly, direct mail retargeting has applications for destination marketers looking to reach travelers. But what about the folks relocating to a new area?
As a longtime Colorado resident, I’d like to think I’m pretty well versed in what’s happening nearby. However, if I was to relocate to a different major metro area, I’d need to get plugged into local resources.
Direct mail retargeting works effectively for new movers, whether they seek entertainment options or resources for settling into a new home. By targeting their specific needs, you can engage them with relevant offers or information. Moreover, this method allows you to provide tailored content that resonates with their immediate interests, boosting the chances of conversion and fostering long-term engagement.
Giving direct mail retargeting a try
For DMOs incorporating direct mail retargeting into event marketing, it’s key to follow best practices: segment the audience by interests and behavior, test creative elements, and refine the strategy using data insights for optimization.
As direct mail retargeting continues to evolve, there are myriad opportunities for the travel industry to drive growth and create memorable brand experiences.
By leveraging the physical dimension of direct mail and combining it with personalized messaging and targeting, DMO’s can cut through the digital noise and capture the attention of event attendees in a meaningful way.
ABOUT THE AUTHOR
Mike Robinson is a travel industry specialist at LS Direct, where he assists marketing leaders in optimizing bookings and conversions and driving ROI through data-driven, intent-based direct mail solutions. He is passionate about experiencing cultures around the world and leveraging those experiences for competitive advantages in the marketplace.
If you’re interested in seeing a demo of what LS Direct has to offer, request one here today.